Cannabis FAQs | Ivy Hill Weed Dispensary in Oakland

The basics

What are your hours?

Open 7 Days a Week! 9 am-9 pm daily.
Closed Christmas Day
Closed Early on some Holidays

Are there any rules to follow?

In compliance with state guidelines for essential businesses, Team Members & All Visitors are now required to wear a mask or face covering.
Following state and local laws, the daily purchase limit is 1 oz of cannabis per person.Please do not open any items inside the dispensary; if you do, you will be asked to purchase them.
We do not allow loitering or smoking of any kind in or around our property.While we allow cell phones in our dispensary, we do ask that you do not talk on your phone while inside (However, feel free to peruse on your phone, though, while you wait in line!)

What are the payment options?

At Ivy Hill, we take cash, debit cards, Apple Pay, and Google Pay. For both in-store and pick-up orders, all of these payment methods are accepted.

Do you sell plants?

We do not currently sell plants, clones, or seeds at Ivy Hill.

Do you sell merchandise?

Yes, we do have a range of Ivy Hill merchandise available inside the dispensary.

What is your return policy?

At Ivy Hill we understand that things happen – sometimes an item is defective or damaged, and we strive to ensure complete satisfaction. In order to accommodate a return or exchange, we typically ask for the receipt and the product to be returned in it’s original condition. In the event that an item was defective, damaged, or did not meet your needs, we ask for your to speak with a manager so they can assist you in the best manner possible.

Who can shop at Ivy Hill?

Because Ivy Hill has both medical and adult-use licenses, we can only serve people who meet the following criteria: You must be at least 18 years old, have a valid government-issued photo ID card, and have a valid medical recommendation to be considered a legitimate medical patient. You must be 21 years of age or older and present a legitimate government-issued photo identification card to be considered a recreational client.

Do you offer delivery?

No, we don't currently offer delivery from Ivy Hill Oakland

Do you sell acccessories?

Yes, we sell a variety of accessories for cannabis consumers.

What type of discounts do you offer?

In addition to our in-store Demos and Deals, we offer the
following discounts:
10% Senior Discount for those 62 years + up
10% Veteran Discount for those with military backgrounds
10% Birthday Discount for all clients on their birthday
10% New Patient Discount for first time clients

How do I get my products in Ivy Hill?

At Ivy Hill, we welcome brands interested in featuring their products in our dispensary. To initiate the process, please email our Purchasing department with a brief description of your brand, current license information, and an updated price sheet. This information will help us assess the suitability of your products for our offerings. Once we receive your email, our team will review the details and reach out to schedule a meeting to discuss potential collaboration.

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